Shipping Policy
Order Preparation
At Centrale Maison, every order is carefully prepared to ensure quality and satisfaction.
Unlike traditional ready-to-ship products, many of our dresses are carefully sourced after purchase from our selected partner suppliers. This allows us to choose high-quality pieces and complete quality inspections before shipping your order.
Please allow 3–5 business days for order preparation, quality inspection, and shipment processing after payment confirmation.
We believe exceptional quality is worth waiting for, and every dress is carefully checked before it begins its journey to you.
Shipping Time
After your order has been prepared and shipped, delivery times will vary depending on your location and shipping method.
Estimated delivery times:
United States: 7–12 business days
United Kingdom & Europe: 7–15 business days
Other International Destinations: 10–20 business days
Please note that delivery times are estimates and may be affected by customs clearance, holidays, weather conditions, carrier delays, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Please allow a few days for tracking information to become active after shipment.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees depending on your country or region.
Any customs fees or additional charges are the responsibility of the customer.
Address Information
Please ensure that your shipping address is complete and accurate before placing your order.
Centrale Maison is not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.
Need Help?
If you have any questions about your order or shipping, please contact us at:
info@centralemaison.com
We are always happy to assist you.