Return & Refund Policy

At Centrale Maison, customer satisfaction is important to us. Every dress is carefully selected and inspected before shipment to ensure it meets our quality standards.

Please review our return policy before placing your order.

Eligibility for Returns

Please note that customers are responsible for ensuring the correct size is selected before placing an order. We recommend reviewing our size guide carefully or contacting us if you need assistance.

Returns are accepted within 14 days of delivery for eligible items.

To qualify for a return, items must:

• Be unworn, unused, and unaltered.

• Have all original tags attached.

• Be returned in their original packaging.

Items that do not meet these conditions cannot be accepted for return.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Dresses that have been worn, damaged, washed, or altered.

• Items returned without original tags or packaging.

• Clearance or final sale items.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include your order number together with clear photos of the issue so we can assist you as quickly as possible.

Refunds

Once your return has been received and inspected, we will notify you of the approval status.

Approved refunds will be processed to your original payment method.

Shipping charges are non-refundable unless the return is due to our error.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is caused by an error on our part, such as receiving an incorrect or defective item.

We recommend using a trackable shipping service when returning items, as we cannot be responsible for items lost during return transit.

Need Assistance?

If you have any questions regarding returns or refunds, please contact us at:

info@centralemaison.com

We are always happy to help.